Delivery & Returns

Standard opening Hours:

Monday - Thursday: 07:00am - 16:00pm, Friday: 07:00am - 13:00pm

Saturday, Sunday & Bank Holidays: Closed 

• Orders will be despatched within 3 working days (unless otherwise stated on the product pages)
• Orders are mainly despatched using Royal Mail and Evri, however when standard parcel sizes are exceeded alternativer providers will be used. 
• We’ll email you a confirmation once your order has been shipped from our warehouse.
• A signature may be required on receipt. Unless a specific delivery instruction has been left for the carrier *example: Leave behind bin.

We aim to meet these delivery times but during busy periods deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available. However, we will always work hard to keep these temporary changes to a minimum. Humber cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Humber offer deliveries worldwide, however this site is set up for UK sales only. 

To receive the best daily rate for delivery of items, please contact a member of our sales team on 01482 226100 or email sales@humberribs.co.uk 

At present our website is set up to take UK sales only. If you are outside of the UK, please contact a member of our sales team for best daily rates.

Pallet services are priced base on postal codes.

The prices shown are automatically calculated and are the best rates that we can offer. 

Pallet deliveries will be booked & collected within 48 hours, unless stated otherwise on a product page and deliveried within 2-3 working days. 

In some cases forklift facility may be required in order to offload the delivery. 

A tracking number is provided to ensure that you can make arrangements to be home when your parcel is due to be delivered. If you will not be home during the delivery period, you will need to contact the courier and change your delivery date, this can usually be done online using the tracking number provided. Couriers have attempted delivery limits, should this be exceeded your order will be returned to us and be refunded minus delivery charge. Once an order has been despatched we are unable to change your delivery address. 

Tracking your order has never been simpler and there is no need to contact us. Open your despatched confirmatin email and click the link 'Track my order'. 

Occasionlly there are delays with orders, this can be supplier lead times or delays due to couriers. Unforutnatley we are unable to guarentee delivery lead times, but try hard to ensure that these are avoided. 

Where possible we can accomodate changes to your orders. However, once a parcel has been booked for collection it is not possible to change or cancel the order. 

If your item is 'Made to order' and has already been manufactured we are unable to offer a refund. 

In order to be eligible for a refund, you have to return the product within 14 calendar days of your delivery. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit/debit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, and you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

You will not be eligible for a return if your item was 'made to order'. 

If anything is unclear or you have more questions feel free to contact our customer support team.

Any return is subject to the following conditions; 

• All items must be returned along with a copy of the original order confirmation 
• The product must be unused. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
• Orders which are cut, made to order or are specially manufactured will not be exchanged or refunded
• You will receive a full refund of the price paid (excluding delivery charges).
• The goods are yours until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!
• We recommend you obtain proof of postage. Our returns address is: Returns Department, Humber Ribs, 99 Wincolmlee, Hull, HU2 8AH
• The buyer is responsibile for the return cost of postage unless agreed so by the Seller, in instances of the correct item being supplied or damage goods received. 

We hope you’ll love our products as much as we do, however, in the unlikely event your product develops a fault, the quickest and easiest way to resolve this is to return the item to us. 

Please respond to your order confirmation email with images of the fault and we will be able to advise you further.
               
A refund for the original price paid or an exchange for a product of equivalent value will be offered in the event that a manufacturing fault is identified.

In today’s society, helping the environment in every way we can is at the forefront of our minds. Recycling and reusing materials are something that we should all be doing, by way of habit. 

Recycling is no longer sufficient, we reuse as much of our waste as possible. Diverting used boxes from recycling to reuse is the best all-round solution for our cardboard waste. The process reduces costs, reduces waste and is great for the environment. Cardboard box & packaging reuse is the responsible way to treat packaging waste.